Returns, Exchanges and Cancellation

Every piece on SONIJI YTS is made to order by an artisan. Nothing is taken off a shelf. That shapes this policy, so please read it before you buy rather than after.

The window

You can return or exchange any product within 3 (three) days from the date of delivery, provided it is in its original condition, unused, and with all tags and packaging intact.

How to start a return

Have your Order ID and your contact details (email address or phone number) ready.
Go to the order, select the items you want to return, click Return and give the reason.
Complete the registration of your request. That finalises your submission.

You can also reach our customer service team directly at help@sonijiyts.com or +91 90019 87011. Follow the packaging and return instructions you are given, and keep the return tracking number for your records.

Our support team reviews your request within 2–3 business days and will then tell you about pickup and refund status.

What you get back

Because every product is made to order, our artisans deduct the making charges from the order amount. Labour and making charges are deducted when a return is processed.

Once we receive the returned product in its original condition, the refund is completed within 10 days.

Domestic orders

Forward and reverse shipping charges are not refundable. You may choose:

Store credit — the full product value returned as a discount code for your next purchase.
Refund to the original payment method — a handling charge of 3% is deducted for bank processing.
Bank transfer — give your bank details through the returns portal. A 3% deduction covers bank processing charges. Please check the details carefully; we cannot reissue a refund sent to incorrect bank information.

A pickup fee of INR 800 applies. It is waived if the item was damaged in transit, if you received the wrong item, or if there is a significant design defect.

International orders

If your product arrives damaged, tell us within 48 hours and include a photograph of the damage. We will work with you to find a solution.

No exchange or refund for size or fit. If you are unsure, please ask our team before you order.
No refund where import duties or taxes are refused on delivery, as required by your country's law.
No exchange or refund for minor colour or design variation.

What does not count as a defect

Minor colour or design variation. Each piece is handcrafted; small differences are inherent to the process and outside our craftsmen's control.
Darkening over time. Natural oxidation is a characteristic of silver and is affected by climate and storage.

Variations in stone colour, texture, or degree of oxidation are not faults. We regard them as what makes each piece its own.

Damaged or incorrect items

If you receive a product that is damaged or different from what you ordered, we offer a hassle-free exchange or refund, free of charge, once it passes our quality check.

Quality check

All returns go through a quality check. Items must come back in original condition with original packaging and tags. If they do not, the refund or exchange may be declined and the product re-shipped to you.

Cancellation

You can cancel or change an order at any time before it is shipped. Once the shipment request has been raised we cannot accept a cancellation.
If payment has already been taken, we process a full refund immediately on cancellation, less any banking transaction charges.
Customised orders cannot be cancelled once they have been confirmed.

This policy forms part of our Terms of Use and is governed by the laws of India.